Terms & Conditions – nagabi Online Casino Bangladesh

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and nagabi ("nagabi", "we", "us", "our"), governing your access to and use of the nagabi online casino and sports betting platform accessible at nagabi.net and any associated mobile interfaces or applications (collectively, "the Platform").

By completing the registration process, logging into your account, making a deposit, placing a wager, or otherwise accessing any feature of the nagabi Platform, you confirm that:

• You have read these Terms in their entirety and agree to be legally bound by them;
• You are at least 18 years of age;
• You are accessing the Platform from a jurisdiction where online gambling is not expressly prohibited for you personally;
• All information you have provided during registration is accurate, complete, and truthful;
• You are acting on your own behalf and not on behalf of any third party.

nagabi reserves the right to update, modify, or replace any part of these Terms at any time. When changes are made, we will update the effective date displayed at the top of this page. It is your responsibility to review these Terms periodically. Continued use of the Platform following the publication of any revised Terms constitutes your acceptance of those changes.

These Terms should be read in conjunction with our Privacy Policy and any game-specific, promotion-specific, or payment-specific rules published on the Platform, all of which are incorporated herein by reference.

To register a player account on nagabi, you are required to provide accurate and complete information including, but not limited to: your full legal name, date of birth, residential address, mobile phone number, and a valid email address. You are strictly prohibited from registering using false, fabricated, or third-party information.

Upon registration, you will select a username and a password. You are solely responsible for maintaining the confidentiality of your login credentials. nagabi will never ask for your password via email, live chat, or any other communication channel. If you suspect your account has been accessed by an unauthorised party, you must notify us immediately at [email protected] and change your password without delay.

nagabi reserves the right to refuse registration, suspend, or permanently close any account where:

• False or misleading registration information has been provided;
• Duplicate accounts belonging to the same individual are detected;
• The account is suspected of being used for fraudulent, money laundering, or other illicit purposes;
• The player is found to be in violation of any provision of these Terms;
• Required KYC documentation is not provided within the stipulated timeframe.

Players are responsible for keeping their registered contact details — particularly their mobile number and email address — up to date. nagabi will use these contact channels to communicate important account notifications, security alerts, and regulatory communications. Outdated contact information that results in missed communications does not exempt a player from compliance with these Terms.

From time to time, nagabi makes available bonuses, free bets, reload offers, cashback deals, tournament prizes, and loyalty rewards to registered players. The specific terms applicable to each promotion — including wagering requirements, minimum odds, eligible games, expiry periods, and maximum withdrawal limits derived from bonus funds — are published alongside each individual offer on the Promotions page of the Platform.

The following general rules apply to all bonuses and promotional offers made available on nagabi, unless a specific promotion's terms expressly state otherwise:

• Wagering requirements: Bonus funds must be wagered a specified number of times (the "wagering requirement") before any winnings derived from those funds can be converted to real-money withdrawable balance. The wagering requirement for each bonus is stated clearly in that bonus's specific terms.
• Eligible games: Not all games contribute equally to wagering requirements. Slots typically contribute 100% of each wager. Live casino, table games, and sportsbook bets may contribute at a lower rate (e.g., 10%–20%). Sports markets with odds below minimum qualifying thresholds do not contribute at all. Specific contribution rates are listed in each promotion's terms.
• Bonus expiry: All bonuses carry an expiry period. Bonus funds and any associated winnings that remain subject to an incomplete wagering requirement at the time of expiry will be forfeited automatically.
• Abuse and irregular play: nagabi actively monitors accounts for bonus abuse, including but not limited to: placing opposing bets to reduce risk while satisfying wagering requirements ("bonus hedging"), using multiple accounts to claim a single promotion, or any other strategy that nagabi determines to be inconsistent with good-faith participation. Any such activity will result in the cancellation of all associated bonuses and may lead to account suspension.
• Promotion eligibility: nagabi reserves the right to determine eligibility for any promotion at its sole discretion. Promotional offers that are not claimed within the stated opt-in window will expire without compensation.

nagabi reserves the right to withdraw, amend, or terminate any promotion at any time, with or without prior notice. Where a promotion is withdrawn while players are in the process of completing its wagering requirements, those requirements will remain active until their expiry date unless nagabi explicitly notifies affected players otherwise.

Voluntary closure: Any registered player may request the permanent closure of their nagabi account at any time by contacting the support team at [email protected]. Upon receipt of a closure request, nagabi will process the request within 3 business days. Any remaining real-money balance (excluding bonus funds and any wagering-restricted amounts) will be returned to the player via the payment method used for the most recent deposit, subject to standard KYC verification.

Self-exclusion: Players who feel that gambling is becoming a problem may request a self-exclusion period of 6 months, 12 months, or permanent self-exclusion. During a self-exclusion period, the account is locked and the player cannot open a new account or access the Platform in any capacity. Self-exclusion requests are processed immediately by the support team. For full details, please refer to our Responsible Gaming policy.

nagabi-initiated suspension: nagabi reserves the right to suspend or permanently close any player account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Failure to complete KYC verification within the required timeframe;
• Evidence or reasonable suspicion of fraudulent activity, money laundering, or criminal conduct;
• Evidence of multiple account operation;
• Conduct that is abusive, threatening, or offensive toward nagabi staff or other players;
• Regulatory or legal requirements that compel account closure in a particular jurisdiction.

Where an account is closed by nagabi due to a breach of these Terms, any bonuses and associated winnings will be voided. Remaining real-money balances will be dealt with in accordance with applicable anti-money laundering regulations, which may require those funds to be held pending investigation before any return is made.