Safe Play Commitment

Responsible Gaming at nagabi — Play Safe, Play Smart

nagabi is fully committed to providing a safe, fair, and enjoyable gaming environment for all adult players across Bangladesh. This page outlines the tools, resources, and guidelines we have in place to help you stay in control of your gambling activity at all times.

18+ Platform Only
Deposit Limits Available
Self-Exclusion Tools
24/7 Support

Our Commitment to Responsible Gaming

nagabi believes that gambling should always be a form of entertainment — not a source of financial stress or emotional harm. Our responsible gaming programme is central to everything we do.

At nagabi, responsible gaming is not an afterthought — it is a core operational principle that shapes how we design our Platform, how we interact with players, and how we respond when a player shows signs of distress. We serve adult players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond, and we take our duty of care to every one of those players seriously.

Gambling is a popular leisure activity for millions of people in Bangladesh, and when approached responsibly, it can be an enjoyable and exciting pastime. However, nagabi recognises that for a small proportion of players, gambling can develop into a harmful pattern of behaviour. Our responsible gaming framework is designed to detect these patterns early, provide effective tools to help affected players regain control, and ensure that help is always accessible when it is needed.

Our commitment includes maintaining a strict 18+ age policy, offering a comprehensive suite of player-controlled responsible gaming tools, training our customer support team to identify and respond to problem gambling indicators, and working with reputable support organisations to ensure players in difficulty have access to professional help. We do not profit from problem gambling — we actively work to prevent it.

nagabi also undertakes regular internal reviews of our responsible gaming practices to ensure they remain current, effective, and aligned with best-practice standards in the online gaming industry. If you have feedback on how we can strengthen our responsible gaming programme, we genuinely welcome it at [email protected].

Safe Platform: nagabi uses SSL encryption, secure payment processing, and real-time activity monitoring to keep your account and your data safe at all times. Responsible gaming and platform security go hand in hand.

Player-First Approach: Every responsible gaming tool on nagabi is player-initiated and player-controlled. You set the limits that work for you. Our support team is here to assist, not to override your choices — except where we have a legal or ethical duty to act.

Player Welfare First

Our support team is trained to spot early signs of problem gambling and to reach out proactively. Player welfare always takes priority over commercial considerations at nagabi.

Full Control in Your Hands

Deposit limits, session time limits, reality checks, cool-off periods, and self-exclusion tools are all available within your nagabi account settings. You decide how you play.

Strict 18+ Enforcement

nagabi verifies the age of every player before permitting real-money play. Our KYC process ensures that no one under 18 can access gambling features on the Platform.

Reality Check Reminders

Enable on-screen session reminders that notify you of how long you have been playing and how much you have wagered. A quick reality check can make all the difference.

Self-Exclusion Programme

If you feel that gambling is no longer fun and is causing harm, nagabi's self-exclusion tool lets you suspend your account for a chosen period — from 30 days up to permanent closure.

Dedicated Support

Our customer support team is available around the clock. If you are concerned about your gambling or someone else's, reach out to us at [email protected] for confidential, non-judgmental assistance.

Age Restriction & Verification

nagabi operates a strict 18+ policy. Real-money gambling is only available to players who are 18 years of age or older. We verify age at registration and again before processing a first withdrawal.

18+

This Platform Is Strictly for Adults Aged 18 and Above

By registering on nagabi, you confirm that you are at least 18 years old. Underage gambling is illegal, harmful, and will result in immediate account closure and full return of any deposited funds.

nagabi takes its age verification obligations extremely seriously. At the point of registration, every player must confirm that they are 18 years of age or older. This declaration is a binding condition of account creation. Where we have grounds to suspect that a player may be underage — for example, based on information provided during the registration process or flagged during a support interaction — we will immediately suspend the account pending identity verification.

Prior to processing a player's first withdrawal, nagabi requires full KYC (Know Your Customer) verification. This process involves the submission of a valid government-issued photo ID (such as a National Identity Card, passport, or driving licence) that confirms the player's full legal name and date of birth. Accounts where the player cannot confirm they are 18 or older will be closed, and any deposited funds will be returned to the original payment source.

nagabi also employs automated screening tools that cross-reference account data against known indicators of underage use. Where our systems flag a potential concern, a human compliance review is triggered immediately. We do not wait for a complaint — we act proactively.

If you are a parent or guardian in Bangladesh and you are concerned that a minor in your household has accessed or registered on nagabi, please contact us immediately at [email protected]. We will investigate the matter urgently and take all necessary steps, including account closure and data deletion in line with our Privacy Policy.

We also strongly encourage parents and guardians to use parental control software to restrict access to gambling websites on devices used by minors. Products such as Net Nanny, Kaspersky Safe Kids, and built-in parental controls on Android and iOS devices can help prevent underage access to online gambling platforms.

Underage Gambling Is Illegal: In accordance with applicable laws, gambling by persons under 18 is strictly prohibited on nagabi. Any account found to belong to an underage player will be suspended immediately and referred to our compliance team.

Protect Minors at Home: If minors have access to your device, consider using parental control software to block access to online gambling sites. Always log out of your nagabi account when not in use and keep your login credentials private.

KYC Verification: All players must submit a valid government-issued photo ID before their first withdrawal is processed. This verification step confirms your age and identity and is non-negotiable regardless of the amount withdrawn.

Responsible Gaming Tools

nagabi provides a comprehensive set of player-controlled tools to help you manage your gambling activity. All tools are available directly within your account settings and take effect promptly once activated.

Deposit Limits

Set a maximum amount you are permitted to deposit over a daily, weekly, or monthly period. Once your limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately; increases require a 24-hour cooling-off period.

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Session Time Limits

Define the maximum duration of a single gambling session. When your time limit is reached, you will be automatically logged out of the Platform. This tool is especially useful for players who lose track of time during extended play sessions.

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Reality Check

Set on-screen pop-up reminders at regular intervals (e.g., every 30 or 60 minutes) that display your session duration and net gambling result. Reality checks give you a moment to pause, reflect, and decide whether to continue playing.

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Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or 7 days. During a cool-off period, your account remains open but real-money play and deposits are suspended. This is less permanent than full self-exclusion.

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Loss Limits

Set a cap on the total amount you are willing to lose over a daily, weekly, or monthly period. Once your loss limit is reached, the Platform will prevent further real-money play until the limit period resets. Reductions are immediate; increases require a 24-hour delay.

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Wager Limits

Restrict the maximum stake you can place on any single bet or game round. Wager limits help prevent impulsive high-stakes gambling and keep your session within a comfortable financial range that you have defined for yourself.

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Self-Exclusion

Suspend your account for a defined period (30 days, 90 days, 6 months, 1 year) or permanently. During self-exclusion, you cannot log in, deposit, or play. nagabi will also suppress all marketing communications for the duration of your exclusion.

Contact Support

Activity History

Access a full, transparent record of your deposits, withdrawals, wagers, wins, and losses at any time from your account dashboard. Reviewing your activity history is one of the most effective ways to stay informed and in control of your gambling.

Always Available

How to Access These Tools: All responsible gaming tools are accessible via your nagabi account settings panel under the "Responsible Gaming" tab. Deposit, loss, and wager limit reductions take effect immediately. Limit increases and cool-off period cancellations are subject to a mandatory 24-hour reflection period to protect you from impulsive decisions. To activate self-exclusion or if you need assistance with any of these tools, contact our support team at [email protected] — we are available 24 hours a day, 7 days a week.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from within. The following warning signs may indicate that gambling is having a negative impact on your life or the life of someone you know.

Gambling becomes a problem when it stops being a leisure activity and starts interfering with your finances, relationships, work, or mental health. Problem gambling does not always look dramatic — it can begin with subtle changes in behaviour that gradually escalate. nagabi encourages all players to be honest with themselves about the following warning signs.

Spending more money on gambling than you originally planned or can afford to lose.

Chasing losses — continuing to gamble in an attempt to win back money you have already lost.

Feeling restless, irritable, or anxious when you are unable to gamble or when trying to reduce your gambling.

Lying to family members, friends, or your employer about the extent of your gambling activity.

Borrowing money, selling possessions, or neglecting bills in order to fund gambling.

Gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.

Neglecting work, family responsibilities, or personal health due to time spent gambling.

Making repeated unsuccessful attempts to cut down, control, or stop gambling.

Feeling preoccupied with gambling — constantly thinking about past sessions or planning the next one.

Experiencing guilt, shame, or regret after gambling sessions but continuing to play anyway.

If You Recognise These Signs: Recognising a problem is the first and most important step. You are not alone — problem gambling affects people from all walks of life. nagabi is here to help you access the right tools and support. Please contact us at [email protected] or activate a cool-off or self-exclusion period immediately via your account settings.

Concerned About Someone Else? If you are worried about the gambling behaviour of a family member or friend, nagabi can provide guidance on how to raise the subject sensitively and how to access professional support services available in Bangladesh.

Self-Assessment

The following questions are adapted from the internationally recognised Gambling Disorder screening tool. Answer honestly — this self-assessment is private and is intended solely to help you reflect on your gambling behaviour.

Ask yourself the following questions about your gambling activity over the past 12 months. If you answer "yes" to two or more of these questions, we strongly encourage you to use one of nagabi's responsible gaming tools or to seek professional support.

1

Have you needed to gamble with larger amounts of money over time in order to get the same feeling of excitement?

2

Have you ever tried to cut back or stop gambling and found that you were unable to do so?

3

Have you gambled as a way to cope with stress, loneliness, depression, or other negative emotions?

4

After losing money gambling, have you returned to try to win it back on another day (chasing losses)?

5

Have you hidden your gambling activity from family members, friends, or your employer?

6

Has gambling caused significant financial problems for you or your household?

7

Has gambling negatively affected your relationships, job performance, or educational progress?

8

Have you relied on others — family, friends, or lenders — to help cover financial shortfalls caused by gambling?

Two or More "Yes" Answers? If you answered yes to two or more of the above questions, your gambling may have moved beyond recreational entertainment. We strongly encourage you to activate a cool-off period or self-exclusion via your nagabi account settings, and to contact [email protected] for confidential guidance on next steps and professional support options.

This Is Private: This self-assessment is for your personal reflection only. nagabi does not monitor your answers to these questions. The goal is simply to help you make an honest evaluation of whether gambling is still a positive activity in your life.

Next Steps: If you are concerned about your results, the most effective immediate actions are: (1) activate a deposit or session limit in your account settings, (2) consider a 7-day cool-off period, or (3) contact our support team at [email protected] for a confidential conversation about your options.

Self-Exclusion

Self-exclusion is nagabi's most robust responsible gaming tool. It allows you to voluntarily suspend your access to the Platform for a defined period or permanently, providing a complete break from gambling.

Self-exclusion is the right choice if you feel that your gambling has reached a point where it is no longer enjoyable, is causing financial harm, or is affecting your wellbeing or relationships. nagabi takes self-exclusion requests with the utmost seriousness and processes them as a priority.

When you activate self-exclusion on nagabi, the following actions are taken immediately:

  • Your account is suspended — login access is blocked for the duration of the exclusion period.
  • All pending deposit instructions are cancelled.
  • Your available account balance will be returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank) within 5 business days.
  • All marketing communications (email, SMS, promotional notifications) are suppressed for the duration of the exclusion.
  • Your account data is retained in accordance with our Privacy Policy and AML obligations, but your profile is flagged to prevent re-registration under the same details during the exclusion period.

nagabi offers self-exclusion periods of 30 days, 90 days, 6 months, 1 year, and permanent exclusion. Once a self-exclusion is active, it cannot be reversed or shortened before its scheduled end date — this is a deliberate design feature to protect you from impulsive decisions to resume gambling.

At the end of a time-limited self-exclusion period, your account will not be automatically reactivated. You must contact [email protected] to request reactivation, and a 7-day reflection period will be applied before access is restored. We will also share information about our responsible gaming tools with you at that point.

Permanent self-exclusion is irreversible. If you choose permanent exclusion, your nagabi account will be closed and you will not be permitted to re-register on the Platform. This option is appropriate if you have made a firm decision to stop gambling entirely.

How to Request Self-Exclusion

1

Contact Support

Send an email to [email protected] with the subject "Self-Exclusion Request". Include your registered email address and your preferred exclusion duration.

2

Identity Verification

Our support team will verify your identity to ensure the exclusion is applied to the correct account. This step protects you from unauthorised exclusion requests.

3

Exclusion Activated

Once verified, your self-exclusion will be activated within 24 hours. You will receive a confirmation email. Login access is blocked immediately upon activation.

4

Balance Returned

Any remaining balance in your account will be returned to your registered payment method within 5 business days of exclusion activation.

5

Support Continues

During your exclusion period, nagabi's support team remains available to answer questions, provide resources, or help you access professional gambling support services.

Cannot Be Reversed Early: Once a self-exclusion is activated, it cannot be shortened or cancelled before its end date. This is intentional — it ensures the exclusion provides a genuine, uninterrupted break from gambling.

Support & Help Resources

If you or someone you know is struggling with problem gambling, professional support is available. nagabi encourages all affected players to reach out to the following resources.

Problem gambling is a recognised health condition, and like any health condition, it responds well to appropriate support and treatment. There is no shame in seeking help — millions of people around the world successfully manage and overcome problem gambling with the right assistance. nagabi is committed to connecting players who need help with the most appropriate professional resources.

While dedicated problem gambling helplines are still developing in Bangladesh, several reputable international and regional organisations offer confidential support services that are accessible to players in Dhaka, Chittagong, Sylhet, and across the country. nagabi maintains awareness of the following support pathways:

Gamblers Anonymous

Gamblers Anonymous is an international fellowship for people who wish to stop gambling. Their programme is based on shared experience and peer support, with online meetings accessible to players in Bangladesh at any time.

GamCare

GamCare provides free information, support, and counselling for anyone affected by problem gambling. Their online chat and forum services are available internationally and can be accessed confidentially from anywhere in Bangladesh.

BeGambleAware

BeGambleAware offers a comprehensive online resource covering the signs of problem gambling, self-help tools, and a directory of professional treatment services. Their website is available in multiple languages and time zones.

Local Mental Health Services

The National Institute of Mental Health (NIMH) in Dhaka and other mental health centres across Bangladesh provide counselling and psychiatric support for behavioural addictions, including problem gambling. Speak to your local GP for a referral.

nagabi Support: Our own support team at [email protected] is your first point of contact for any responsible gaming concern. We can help you activate limits, initiate self-exclusion, or simply talk through your options. All interactions are handled with complete confidentiality and zero judgment.

Available 24/7 (BST UTC+6): nagabi's customer support team is available around the clock, seven days a week, including during Eid, public holidays, and national events. Responsible gaming queries are always treated as high priority regardless of time of day.

Financial Difficulty: If gambling has caused serious financial hardship, consider speaking to a financial counsellor in addition to seeking gambling-specific support. Organisations such as the Bangladesh Bank consumer protection division can provide guidance on managing debt and financial recovery.

How to Get Help at nagabi

Getting help at nagabi is straightforward. Whether you want to set a limit, take a break, or speak to someone about a gambling concern, here is exactly what to do.

nagabi has designed its responsible gaming process to be as simple and friction-free as possible. We never want the process of accessing help to feel complicated or intimidating. The steps below outline the fastest routes to the support or tools you need.

If you are in a moment of crisis — for example, if you have just gambled an amount that has caused you immediate financial distress — please act now rather than waiting. Log out of your nagabi account, contact [email protected] with the subject "Urgent: Responsible Gaming", and our team will prioritise your case and respond within 2 hours (Bangladesh Standard Time, UTC+6).

For ongoing responsible gaming management, remember that all limit and tool settings are accessible directly in your account settings panel under the "Responsible Gaming" tab. You do not need to contact support to set deposit limits, session time limits, wager limits, loss limits, or to activate a reality check. These tools are self-service and take effect as described in the Responsible Gaming Tools section above.

nagabi is committed to continuous improvement of our responsible gaming programme. If you have a suggestion for a new tool, a policy change, or a way we could better support players in Bangladesh, we genuinely want to hear from you. Your feedback helps us build a safer platform for everyone.

Self-Service Tools: Deposit limits, session limits, loss limits, wager limits, and reality checks are all available directly in your account settings. No need to contact support — apply them instantly.

Email Support: For cool-off periods, self-exclusion requests, or to speak with a member of our team, email [email protected]. We aim to respond to all responsible gaming queries within 2 hours.

Quick Reference — Responsible Gaming Contacts

General Support

[email protected]

Self-Exclusion Request

Email subject: "Self-Exclusion Request"
[email protected]

Urgent Responsible Gaming

Email subject: "Urgent: Responsible Gaming"
Response within 2 hours (BST UTC+6)

Underage Access Concern

Email subject: "Underage Access Report"
[email protected]

Feedback & Suggestions

Email subject: "Responsible Gaming Feedback"
[email protected]

Play Responsibly at nagabi

Gambling at nagabi should always be enjoyable. Explore our games, read our FAQ, or visit our casino page — and remember to use our responsible gaming tools to keep your play safe and within your means.

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